A satisfied customer just left a new 5-star review of aldridges.co.uk:

I needed to replace a Samsonite side catch after it was snapped off by an airline’s baggage system. Aldridges despatched a genuine Samsonite replacement which arrived in double quick time. There was a slight issue with the replacement part, which was NOT caused by Aldridges themselves (I must stress that), but without quibble, Jonny Aldridge sent out another replacement, which again arrived in double quick time. I always measure the mark of a company by its customer service, and in this case, it was excellent. Well done Aldridges. I would recommend you to anyone.

Good day Jonny,

We finally received the cricket wallet on Friday, my husband loves it and I’m sure it’s something he will treasure for the rest of his life. From our side we would like to thank you for great service.

Regards,

The High family (South Africa)

Hi Jonny

Just to confirm hinges arrived safely today. Thanks for your efficient service.

Regards

Steve

Dear Aldridges,

Just a quick reply to say how impressed I am with the service I have received from you. Thank you for a extremely quick and professional service, I will absolutely recommend your product and service to others.

Thanks again.

Kind Regards

Steve Roberts

Recieved wheels for samsonite  Aeris  case,and the diffence is amazing,thank you for your very promp service.😊😊😊😌😌

Yours truly

A.Tresadern

Hi Jonny

Just wanted to say thank you so much for sending me the wheel again for my Aeris spinner. I managed to replace the broken one today so that makes me very happy, I’m quite attached to my suitcase it’s been all over the world with me. I will recommend you to anyone else that needs Samsonite replacements.

Thanks for all your help and all the best for 2022

Kind regards

Anna

Hi Jonny

Many thanks for sending the Samsonite wheel….arrived today and duly fitted.

Fabulous service!

Kind regards

Chris Holden

Dear Jonny,

Package received with thanks.

Thank you for the outstanding service