A satisfied customer just left a new 5-star review of aldridges.co.uk:
I needed to replace a Samsonite side catch after it was snapped off by an airline’s baggage system. Aldridges despatched a genuine Samsonite replacement which arrived in double quick time. There was a slight issue with the replacement part, which was NOT caused by Aldridges themselves (I must stress that), but without quibble, Jonny Aldridge sent out another replacement, which again arrived in double quick time. I always measure the mark of a company by its customer service, and in this case, it was excellent. Well done Aldridges. I would recommend you to anyone.